Goods purchased can be returned within 14 days from the date of purchase. Customer will be refunded the amount paid less packaging and delivery charges, unless goods supplied were faulty or delivered wrongly/not as described.

For items delivered free, the actual postage ( receipt, stamps where applicable ) and packaging costs are to be deducted from the total amount paid by customer for refund, unless goods supplied were faulty or delivered wrongly or no as described.

If items were received damaged, please inform us as soon as possible by email or text messaging within 7 days from the date of receipt, please send us the picture of the damaged/broken item for its replacement (subject to availability) or full refund.

The customer is responsible for the  return delivery cost. Love Bijoux will not be held liable for the loss of any returned items/parcels, we recommend you obtain proof of posting.

We will not accept any returns for non-faulty items that have been used or tags removed. Please return your purchase in its original packaging and unworn. 

We cannot exchange or refund customer damaged goods (eg. worn in water, swimming pools, put through washing machines, dropped on hard floors, torn by children etc...).

Refunds will only be made via the original payment method and will be refunded as soon as we receive your purchase back. 

Please fill up the online Returns form and we will send you the Returns Merchandise Authorisation (RMA). If you would like to discuss your return further please email info@lovebijoux.co.uk. Please allow 24-48 hours for a response to your email.

Earrings cannot be returned for hygiene reasons.

Returns for earrings will only be accepted if the item is faulty. No refund will be given if the fault can be repaired "good as new" or the item can be replaced.

Personalised items cannot be returned.

Returns for personalised items will only be accepted if the item is faulty. No refund will be given if the fault can be repaired "good as new" or the item can be replaced.

Loss or Damage of Goods

Love Bijoux will replace damaged contents or gifts immediately free of charge providing the following:

1.) The carrier and ourselves are informed and it is confirmed to us in writing by the recipient within a reasonable time of delivery quoting reference number on the parcel.

2.) Damaged goods must be retained for inspection. It may be required to be returned to us at our expense before replacement or refund.

3.) All claims must be submitted within 14 days.

4.) We do not accept responsibility for the wrong order or non- delivery resulting from incorrect information or addresses being provided.

5.) The contents description contains the items which will be in the gifts. It maybe necessary to substitute goods of an equal or higher value, in which case, you will be notified.

Replacements of damaged items are subject to stock availability otherwise a full refund will be issued.

Coupons and Special Discounts

Coupons and special discounts are given subject to individual circumstances.

Force Majeure

Love Bijoux shall not be liable for any failure to meet its obligations under these Terms and Conditions of Sale occasioned by circumstances beyond its control.

Law

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.