Terms and Conditions of Sale


Goods purchased can be returned within 30 days from the date of purchase. Customer will be refunded the amount paid less packaging and delivery charges and an administration fee of £ 1 (one), unless goods supplied were faulty or delivered wrongly/misdescribed.

For items delivered free, the actual postage ( receipt, stamps where applicable ) and packaging costs plus an administration fee of £ 1 (one) is to be deducted from the total amount paid by customer, unless goods supplied were faulty or delivered wrongly or misdescribed.

If items were received damaged, please inform us as soon as possible in writing within 7 days from the date of receipt, please send us the picture of the damaged/broken item for its replacement (subject to availability) or full refund.

The customer is responsible for the  return delivery cost. Lovebijoux will not be held liable for the loss of any returned items/parcels, we recommend you obtain proof of posting.

We will not accept any returns for non-faulty items that have been used or tags removed.

Please fill up the online Returns form and we will send you the Returns Merchandise Authorisation (RMA). If you would like to discuss your return further please email gina@lovebijoux.co.uk. Please allow 24-48 hours for a response to your email.

Earrings cannot be returned for hygiene reasons.

Returns for earrings will only be accepted if the item is faulty. No refund will be given if the fault can be repaired "good as new" or the item can be replaced.

We do not accept returns or process refunds for personalised goods.

FREE gift wrapping is available only upon request, no minimum order is required.

Coupons and Special Discounts

Coupons and special discounts are given subject to individual circumstances.


No refund will be given if items ordered can be replaced.

Force Majeure

Lovebijoux shall not be liable for any failure to meet its obligations under these Terms and Conditions of Sale occasioned by circumstances beyond its control.



All warranties and conditions either implied by statue or otherwise are excluded from these Terms and Conditions of Sale. Provided that nothing shall restrict or exclude liability for death or personal injury cause by the negligence of the company or affect your statutory rights as a customer.



This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.